About

Our Company

Bosch Automotive Service Solutions Inc.
Warren, MI 48092-3499

Business Hours: 8:00 a.m. - 8:00 p.m. EST

Phone: 1.800.345.2233 (Option 2)
Fax:1.800.578.7375

Comments and Questions

Please email to: km@service-solutions.com

Special service tools are easy to purchase and are available to Subaru retailers and the general public.

F.O.B. Shipping Point

All tool shipments will be made F.O.B. Owatonna, Minnesota. Shipment will be made by the method you specify. Normal methods include United Parcel Service, Parcel Post or UPS Air.

Next-Day Shipping If your order has been received after 2:30 p.m. EST, it will be scheduled to ship the next business day.

Taxes

United States: State and local sales and/or use tax will be added to order if applicable. Freight will be added to the invoice.

Service Parts

All Bosch Automotive Service Solutions, Inc. products are serviceable and replacement items are available. To order or obtain price information on unidentified parts, please describe the required part as thoroughly as possible using whatever tool numbers are available.

Returned/Repaired Goods Policy

Returns may be made upon request and a credit issued if product is in saleable condition.

  1. All returns must be received within 30 days of invoice date to avoid a restocking fee.
  2. Any return received after 30 days of the invoice date is subject to a 20% restocking fee.
  3. Returns will not be credited after 90 days of invoice date.
  4. All goods returned to Bosch for any reason must be shipped PREPAID.
  5. Please make all claims for SHORTAGES and DAMAGES within ten (10) days from receipt of shipment. CLAIMS after this period may not be honored.
  6. Return/Repair processing requires two (2) copies of the original invoice and/or pack slip. One (1) on the outside of the package and one (1) with the product inside.
  7. Drop shipped items should be returned directly to the manufacturer. Please call our Customer Service Department for instructions on how to return drop shipped items. (1.800.801.5420).

Product Repair and Replacements

Bosch Automotive Service Solutions Inc.

Attn: Returned Goods
2100 Park Dr.
Owatonna, MN 55060


Returns with Return Goods Authorization (RGA)

Bosch Automotive Service Solutions Inc.
Reverse Logistics
370 Festal Pl NW, Suite 300
Owatonna, MN 55060
RGA#: your authorized #

Tool Abuse

Bosch Special Tools are guaranteed against defects in workmanship and materials. Replacement will be made on any items found defective, upon inspection at our warehouse. Use of air tools will void this guarantee. Our tools are designed for manual power only due to the excessive loads when pulling or installing “press fit” parts. When pressure is properly applied, the tool will perform satisfactory-again and again!